Privacy Policy

Last updated: February 2026

1. Introduction

CoinOffice ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website (coinoffice.co.uk) and services.

2. Information We Collect

We collect information you provide directly, including your name, email address, phone number, identification documents (for KYC), and trade-related information. We also collect usage data such as IP address, browser type, and pages visited.

3. How We Use Your Information

We use your information to provide our trading services, comply with KYC/AML regulations, communicate about your trades and account, improve our services, and prevent fraud. We do not use your data for marketing without consent.

4. Data Sharing

We do not sell your personal data. We may share information with regulatory authorities as required by law, with our banking and custody partners to facilitate trades, and with service providers who assist our operations under strict confidentiality agreements.

5. Data Security

We implement robust technical and organisational measures to protect your data. All communications are encrypted, identity documents are stored securely, and access to personal data is restricted to authorised personnel.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. KYC records are retained for a minimum of 5 years after the end of the business relationship as required by UK anti-money laundering regulations.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. Note that some data must be retained for regulatory compliance. Contact [email protected] to exercise your rights.

8. Contact

For privacy-related enquiries, contact us at [email protected].